Terms & Conditions
Disclaimer (external content on this website)
Small Families Booking Conditions & Privacy StatementTo ensure the enjoyment of your Small Families holiday we urge you to read the following booking conditions and impotant information before booking your holiday.
Your contract with Small Families is made once the following steps have been taken. A) You have paid the required deposit together with the correct insurance premium (if required). B) Small Families has sent a confirmation invoice to you. Your contract commences on the date of issue of your invoice. It is important you check your invoice carefully especially the spelling of names against those in your passports, and raise any queries immediately upon receipt. Airlines impose additional charges to amend incorrect bookings. Your contract with Small Families is governed under English law and is subject to the exclusive jurisdiction of the English courts. Small Families reserve the right to cancel or refuse to accept any booking at any time.
Holiday Payment (overseas travel)
Balance payments for your holiday must be made to Small Families at the latest 8 weeks prior to departure. If you book less than 8 weeks prior to departure, payment in full must be made when you book. Payment may be made by cash, cheque, bank transfer, debit or credit card, (note: payments by credit card are subject to a 2% surcharge). Residents outside the UK may, if they wish, transfer cash into our Euro account, details available on request.
Holiday Payment (UK holidays and weekends)
Balance payments for your holiday must be made to Small Families at the latest 5 weeks prior to departure. If you book less than 5 weeks prior to departure, payment in full must be made when you book. Payment may be made by cash, cheque, bank transfer (bank details available on request), debit or credit card, (note: payments by credit card are subject to a 2% surcharge).
Overseas holidays - £250 per person
UK Holidays - £100 per adult
UK Weekends - £30 per person
If You Alter Your Confirmed Booking
If you wish to alter or transfer your booking to another date or holiday after we have issued your confirmation invoice, we will do our best to arrange this. You must write to us with details of the alteration requested. There will be an administration charge of £15 for all holidays. If you have taken holiday insurance, this may no longer be valid depending on the nature of the change, in which case, new insurance will need to be acquired. Note: Changes made 55 days or less before departure (or 27 days or less for UK weekends) will incur 100% cancellation charges.
In accordance with EC Regulations, all clients of Small Families on holidays involving air travel are fully protected under our bonding agreement with the Civil Aviation Authority (CAA). This agreement exists under our ATOL 5801 Licence. For further information please visit www.atol.org.uk .
A valid passport is required for overseas travel. In general your passport must be valid for 6 months after your return to the UK, however, this regulation is subject to change and can also vary from country to country. Please ensure your passport validity complies with the regulations for the country you are visiting.
Included in Your Holiday Price
The services of a Small Families Tour Manager.
Accommodation as requested.
Meals as specified.
UK departure and all government taxes and compulsory charges.
Return group transfers between airport and hotel in resort unless otherwise stated.
Group gratuities. (excluding room services and hotel bars) unless otherwise stated.
Group activity/excursion packages when advised that they form part of the holiday price.
Economy class travel on scheduled or charter services with IATA air carriers and other airlines from the UK as per the itinerary. (Airfares are based on group travel and changes of reservations are not usually permitted). 20kgs baggage allowance per person unless otherwise specified (Infants under 2 years are not entitled to any baggage allowance).
Not Included in Your Holiday Price
Visa fees (where applicable)
Independent travel to/from UK resort hotel or UK departure airport.
Additional and unexpected compulsory charges, including increased fuel costs, charges introduced by government or suppliers, however, this website will be updated immediately where such increases (or decreases) occur.
If You Cancel Your Holiday
Should you wish to cancel your confirmed booking, notification must be in writing/email. Verbal notification is not sufficient. Once travel documents have been issued and or monies paid to suppliers, it is not possible to obtain refunds. It is therefore essential that adequate holiday insurance is obtained at the time of booking, (especially for overseas holidays). Charges will apply from the date on which written notification is received by Small Families to compensate us for losses and expenses incurred in the original booking. Those charges are as follows:
For overseas holidays
56 days or more prior to departure - loss of deposit and insurance premium*
55 days or less prior to departure - 100% and insurance premium*.
For UK Weekends
30 days or more prior to departure - loss of deposit (and insurance premium if applicable)*
29 days or less prior to departure - 100% and insurance premium (and insurance premium if applicable)*
*Under Insurance regulations, cover cannot normally be transferred to another holiday and therefore would be forfeited. If you have to cancel for a reason covered by your insurance policy (whether arranged through Small Families or not) you should be able to make a claim to recover your costs already incurred (excluding the policy excess) provided you follow the procedure laid down by the insurers.
If We Cancel Your Holiday
In exceptional circumstances it may be necessary, at Small Families discretion, to cancel a holiday departure. If this situation arises, you will be offered an alternative holiday of comparable standard (if available) or a full refund. Small Families will not cancel your holiday within 6 weeks of departure (4 weeks for UK holidays and weekends) except for unexpected circumstances outside our control including any bulk late cancellations that may then render the whole departure inoperable. Circumstances outside of our control include but are not limited to, war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear threat/disaster, fire or adverse weather conditions. If cancellation or curtailment of your holiday occurs as a result of circumstances beyond our control, the consequences of which could not have been avoided or foreseen, even with all due care, Small Families will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result.
If We Change Your Booking
Whilst everything will be done to ensure accuracy, Small Families may occasionally have to change your holiday arrangements or part of them. Most alterations are minor and should not affect the overall enjoyment of your holiday. If we have to make significant alterations to your holiday arrangements we will notify you as quickly as possible. You may then a) accept the change and be issued with new documents. b) Take an alternative holiday subject to availability, with a cost adjustment depending on whether the alternative holiday is of a higher or lower price. c) Withdraw from the booking completely, in which case Small Families will make a full refund of all monies paid by you. Significant changes include the following: A change of UK departure airport, other than between all London airports (Heathrow, Gatwick, Stansted, Luton and London City). Change of time of departure or arrival by more than 12 hours; change of resort or change of accommodation to that of a lower category.
Each of our holidays is based on a minimum number and we reserve the right to cancel a tour if such numbers are not reached. You will then have the choice of booking an alternative holiday with us, changing your departure date, or receive a full refund; no additional compensation will be paid.
Should you have a special request that does not form part of the arrangements, please inform us in writing. We will do our best to comply but we cannot guarantee to do so and it will not form part of our contracted obligations. Requests for special in-flight meals (vegetarian, gluten free etc) should be made at the time of booking, (please be aware that any such requests cannot always be guaranteed). Any such request made at a later time cannot be guaranteed although we will make every effort to comply with your requests.
Small Families Responsibility To You
Small Families accepts liability for any loss or damage suffered by you by the failure to perform or the improper performance of the contracted holiday arrangements unless the failure or improper performance is attributable to a) yourself, b) a third party unconnected to the provision of the holiday arrangements contracted for and is unforeseeable and unavoidable or c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised or to an event which Small Families or the relevant supplier of the services could not foresee or forestall even with all due care.
Where flight timings are given, they are for your guidance only, and can be subject to change by the airlines, in most cases, any time changes are of a minor nature. Should there be a significant flight time change, we will inform you directly as soon as we are informed by the airline. We have no control over flight time changes and you should refer to your Etickets/boarding passes for final confirmed timings.
If You Have a Complaint
If you feel you have cause for complaint whilst on holiday, this must be brought to the attention of the Small Families host or local representative immediately, so that action can be taken to remedy the problem. Failure to report your complaint whilst in the resort will jeopardise any claim. Should the host or representative be unable to resolve the problem in resort, then details of the complaint should be notified to Small Families in writing within 14 days of the end of the holiday.
Obviously we cannot guarantee that your flight will not be subject to delay. However, any such delay is the responsibility of the carrier and Small Families cannot accept responsibility for any such occurrence. Small Families cannot take responsibility for the delay or cancellation of any domestic connecting flight made by the client directly with the airline. We strongly advise when booking a domestic flight to ensure you allow sufficient time between the two flights to allow for possible delays of the domestic flight.
Small Families reserve the right to revise surcharges prior to departure due to UK or foreign government action, increases in VAT, major currency fluctuations, departure taxes, sudden increase in transport costs and levies. In this case we will absorb an amount equivalent of 2% of the holiday price (excludes insurance premiums) and any amendment charges. Only amounts in excess of this 2% will or may be surcharged. If this extra cost exceeds more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, excluding any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.
Small Families Holidays do not provide our own private excursions as part of your holiday package (except where stated). Excursions are usually available for purchase in hotels and resorts and you are free to purchase these if you choose, however, this would be your decision and purchased entirely at your own risk. Such excursions are provided by a third party organisation completely outside the control of Small Families Holidays. Small Families Holidays and our resort hosts do not act as an agent for excursion providers and do not accept any commisions or other payments, therefore cannot accept liability for any shortcomings of the excursion provider or their failure to provide the services advertised. Small Families Holidays liability extends only to any excursions that are included as part of the total holiday package.
In-Flight Meals & Entertainment
Your holiday price includes economy class flights. In-flight meals and or entertainment are not a part of the booking contract and is at the discretion of the airlines who are at liberty to withdraw these services without notice.
It is imperative that you are adequately insured for overseas holidays ensuring that your policy provides, in particular, cover for medical expenses, emergency treatment and repatriation where necessary. Comprehensive travel insurance is available through Small Families, however, if you wish to arrange your own travel insurance, we ask that you advise us of the company name and emergency contact details, should we need to contact them on your behalf while you are on your holiday.
Health & Safety
We have contracts for accommodation and other arrangements with suppliers who we have taken reasonable care to ensure have good reputations and run safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided.
Crime is a fact of life in all countries of the world and you need to remain as vigilant and take the same safety precautions as you would in the UK.
Any person considered to be behaving in an antisocial manner and/or under the influence of alcohol or drugs may be refused boarding or removed from any flight. If in the reasonable opinion of our host, hotel manager or any other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday. Small Families can take no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances. The company cannot accept any responsibility for the actions of other people outside its control.
Please note that some hotel air conditioning systems may not always operate outside the main summer season of July & August.
Climate & Conditions
Any information given is for guidance only. Climate changes across the world in recent years have made it impossible to predict weather anywhere. As it is never possible to predict the weather accurately, we cannot be held responsible for unseasonal weather conditions at the time of your holiday.
Your personal information will be treated with the strictest confidence and will not be passed on to any third party who is not directly involved with your holiday arrangements.
Holiday destination information, (hotels, resorts etc) we send out in travel documents prior to departure is always checked for accuracy before despatching. Occasionally however, local resort/hotel management may make changes at short notice that they do not make us unaware of, such changes are rare and are generally small. However, if any client is affected, Small Families Holidays will endeavour to correct any problems but cannot be held responsible for any such local policy changes.
Every care has been taken to ensure that the information contained is accurate and up to date. However, mistakes can be made and changes may occur, so please check the details of your holiday with Small Families when making your booking. Any errors noted will be corrected as a matter of urgency.
Small Families Privacy Statement
We do not collect personal information about you when you browse our website, the only information we collect is that which is freely given to us by you.
When you are added to our mailing list or make a booking with us, we need to collect certain personal information (your name, address and contact numbers etc) to enable us to process your request. We only use this information when contacting you, regarding your holiday or any query. We do not pass on your personal information to any third parties. Those same personal details are held on a secure database.
Data Protection Act
At no time will Small Families sell, rent, or trade your personal information to any third parties without your permission.
We may send you newsletters and other information via e-mail from time to time. If you wish to be removed from the database, we will do so upon instructions from you. We only send newsletters to those people who have actively opted-in via our a website request, telephone call or letter.
Links to other sites
Our website contains links to other sites, Small Families is not responsible, nor has any control over the quality, content or privacy statements of these sites. Please read Disclaimer (external content on this website).